Shipping policy

Shipping

Izajakvdoxakoc
Robert Michael Ignatzek
Wilhelmstraße 14, 65183 Wiesbaden, Germany
Email: info@izajakvdoxakoc.store
Phone: +49 611 3820596

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Large and freestanding heaters

Freestanding gas heaters, the pyramid and the large commercial-style heater are tall and heavy and ship on a pallet or a large carton. Delivery is kerbside: the carrier brings it to the nearest accessible hard standing. Plan help and a firm, level base, and weight or secure a tall heater against wind. Accessories, brackets, covers, weight bags and the tabletop and wall heaters ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.